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Our Platforms

The Call Engine platform is designed to be a user-friendly system that offers first class features and advanced technology to your agency to help streamline the workload of your facility.

Voice Biometrics, Transcription & Translation

Analyzing unique voice characteristics enhances security and identifies PIN theft and PIN sharing.

LOWEST FEES IN THE 
INDUSTRy

Lowest rates and fees to maximize connectivity between callers and their families.

KEYWORD Detection & ALERTs

Easily detects and alerts keywords of interest.

The Total Correctional Calling System

NCIC Call Engine

The Call Engine platform runs exclusively on a VoIP-based centralized platform located in Longview, Texas so there is no need to install a server in your facility. NCIC sets the system up with an ample amount of bandwidth at the jail to allow all phones to be used simultaneously, so facilities will never experience call blocking during peak calling hours. Additionally, we utilized three separate outbound carriers from our switch which allows emergency roll-over in the case of one of our carriers having technical issues.

All changes made to the data, either directly or through the user interface, are recorded to the log along with the IP address and username of the person making the change. For increased security, database permissions are limited to only key personnel who have access to view or modify the data directly.  Call Engine utilizes redundant Cisco® ASA Firewalls. These firewalls are constantly updated to ensure any known vulnerabilities are resolved.

Our network is PCI compliant which means the system undergoes quarterly scans to ensure there are no known vulnerabilities. Any issues found require immediate attention in order to maintain PCI compliance.

First Class Features

Investigative Tools

LIVE MONITORING

Monitor phone calls in real time, even from your cell phone.

CALL DETAILS STORAGE

Store for up to 7 years without need for archival.

HTML5 AUDIO PLAYER

Easy-to-use tool allows you to listen to audio anywhere via the web.

DATA MINING SYSTEM

Find commonalities between residents and called parties.

DESTINATION CALL MAPPING

View a Google Map showing the residence of the family or friend who set up an account for the resident.

REVERSE LOOKUP

Identity details about the destination number, including associated address.

DTMF DIGIT COLLECTION

Improved analysis through data collection.

INVESTIGATIVE ALERTS

Set a range of helpful alerts that can be received by your investigative staff by phone call, email or text.

First Class Features

Unique And Powerful Features

Discover the powerful features that the Call Engine and InTouch suite offers for facility staff, residents, family and friends. Balancing the day-to-day tracking of resident, facility management, and interactions with the public can be a complicated task on the best days. NCIC has built tools to make these interactions and tasks more efficient and easier to access. This will not only increase the safety of your facility, but also positively affect your budget.

VOICE TRANSCRIPTION/ KEYWORD DETECTION

The product transcribes resident calls to text, detecting specific keywords to identify calls for review.

VOICE BIOMETRICS

Allows for resident voice recognition on all calls to detect PIN theft / sharing.

JAILER / GUARD CHECK IN

Jailer/Guard can enter a code into the phone in each cell to confirm cell checks.

WEB INTERFACE

Access Call Engine features via the online interface.

COMMISSARY CALLING

Residents can place commissary orders and make debit transfers from the phone in their housing areas.

NO-WAIT PREPAID ACCOUNT SETUP

Real-Time setup of a Prepaid account allows users to begin calls immediately.

NETWORK MONITORING- SYSTEM

NCIC remotely monitors network performance, solving most issues before they become apparent.

VOICEMAIL

Families can leave secure voicemails for residents to listen to. Messages can be reviewed by staff as well.

CUSTOMER SERVICE VOICEMAIL

If a resident has an issue with their phone service, they can leave a voice message directly with NCIC to assist with the our platforms

BROADCAST MESSAGING

Authorized staff can leave messages for residents to listen to and acknowledge before they can make their next phone call.

PREA, CRIME TIPS AND GRIEVANCE NOTIFICATION

Set up a speed dial where resident/Cl can call and leave a message for jail staff or investigators.

THREE-WAY CALL DETECTION

Easily identify three-way calls with the option to flag or terminate.

CALL THRESHOLDING

Allow for controlled access of outside agencies to their recordings only.

INVESTIGATIVE ALERTS

Set a range of helpful alerts that can be received by your investigative staff by phone call, email or text.

DTMF DIGIT COLLECTION

Improved analysis through data collection.

REVERSE LOOKUP

Identify and view details associated with destination numbers.

DESTINATION CALL MAPPING

View a Google Map showing the residence of the family or friend who set up an account for the resident.

DATA MINING SYSTEM

Find commonalities between residents and called parties.

CALL DETAILS STORAGE

Store for the life of the Agreement, and beyond.

LIVE MONITORING

Monitor calls in real time, even from your cell phone or tablet.

Additional Security Products offered by NCIC

Mailing Address

PO Box 551
Longview, Texas 75606

Contact Us

Phone: 800-943-2189
Intl Callers: +1-903-247-0069